These are our most frequently asked questions.

If you can't find what you're looking for here then try our Help pages.

OK, I'm almost convinced ... so how much is it going to cost me?
We've just slashed the cost!!!

Hobbies are already expensive and in the current climate we want to encourage people, not put them off. See our online shop for current prices.

How can I pay?
We offer a number of different payment options, from Credit or Debit cards to your PayPal account.

It's all done securely online through the shop..

What do I need to run it?
Windows XP basically.

We don't do anything out of the ordinary. All the default settings such as date and currency formats are taken from your Windows Control Panel settings.

Unfortunately, whilst we don't do anything which would normally cause problems on older machines, the decision by Microsoft to stop supporting pre-XP operating systems means that we can sensibly only support Windows XP.

This doesn't mean that the software won't run on older machines, but without Microsoft support for Installers and the like we can't guarantee an easy time. If you want to give a go then please feel free, however we can't take support queries on anything other than XP. If it doesn't work we'll give you a refund so you have nothing to lose really.

The minimum system requirements for the application itself are quite low ... however, there are certain Windows components that must be present on your machine which raise the bar. In the vast majority of cases, with up-to-date Windows XP machines, you will probably have what is required, however we provide all the additional components you may need. These are freely distributable from Microsoft.

We do recommend you regularly run Windows Update to ensure you have the latest patches on your computer. You can find a link to the Windows Update site from your Control Panel / Automatic Updates, or from your Control Panel / Security Centre.

Please be aware that we only supply the software on CD-ROM. This is simply due to the physical size of the various components and associated download issues.

If you have the following then you should be OK:

Minimum System Requirements:

  • Microsoft Windows XP (Home or Professional) with Service Pack 2

Minimum Hardware Requirements:

  • Pentium 90 MHz* CPU
  • 32 MB RAM**

* Or the minimum CPU required to run the operating system, whichever is higher.

** Or the minimum RAM required to run the operating system, whichever is higher.

Minimum Hard Disk Requirements:

The amount of hard disk space required is in the region of 40Mb for the installation files .. 99% of which is due to the Microsoft components we have to provide in case your machine doesn't have them.

In addition, you will require hard disk space for your collection databases. The actual amount will depend on the number of collectables you have and how much information you add. As a rough rule-of-thumb, you will need around 1Mb per 1,000 collectables.

I'm currently running Collect-IT Version 1.0 ... will I have to start from scratch?
Good grief, NO!

We provide conversion utilities for this! We know that a lot of our current users have spent a long time documenting their collections, and there's no way we would force them to start again.

We have full conversion from Collect-IT Version 1.x to Collect-IT Version 2.0. However, because version 2 is vastly different to version 1 we can't guarantee that there won't be some "touch up" work to do but this should be minimal, if any.  

I've got a pretty big collection ... will the software cope?
We know that some people have huge collections (stamp collectors in particular seem to accumulate vast quantities!)

We've tested the software with 20,000 issues and the same number of items (i.e. 40,000 things in total). Obviously the more things you have the longer it takes to load them. Loading 40,000 elements should take less than 60 seconds (but this will depend on the specification of your machine and what else you have running at the time). Collections of less than 5,000 should load in 5 to 10 seconds, which will be fine for the vast majority of people.

If you do have very large collections there are a number of things we can do to speed up load times, if it becomes a problem. Try it first and then drop us a mail.

I currently have my collection(s) in a spreadsheet / database / file ... can I import into your software?
We don't have any specific import mechanism because there are just too many possibilities and variations. However, if you send us an example of what you already have we can probably do something to help.

Most spreadsheets tend to be very simple and, to be honest, the information is pretty well-known, so most imports should be fairly straight-forward.

Drop us a mail with an example attached to help@collect-it.biz and we'll see what we can do. We may have to charge you, depending on how complicated it is, but we won't do that without contacting you first. 

Do you cater for different languages?
Our default offering is UK English with a US English variant which has slight differences.

However, the software is completely configurable for language, colours and fonts so you can easily change these to run a non-English variant. Currency symbols and date formats are taken from your control panel settings so you shouldn't notice any difference there.

What happens if it doesn't work on my machine?
You get a full refund.

We've done what we can to minimise problems with operating systems and environments, but there are so many variations that, much as we'd like to, we can't offer any guarantees.

If it won't run you'll get your money back without any quibbles.

How do I place an order?
Just go to our online shop and take it from there.